Assistant Manager, Incentive Management and Governance, Systems
Core
Drive digital transformation of grant governance and operations by supporting the grant management system to ensure efficient and effective grant governance and compliance.
Role type
Assistant Manager, Systems Support & Change Management
Builds
Grant management system capabilities and user adoption processes
Domain
Public sector / Government / Grant Administration
Deliverable
product features
Required skills
System troubleshooting, Vendor coordination, Change management, User engagement, Documentation management, Project management
Preferred skills
Agile project management, Data patch assessment
Technologies
Grant management systems
Responsibilities
Serve as primary point of contact for Level 1 system support and coordinate issue resolution; Troubleshoot system issues by working closely with vendors; Organize briefings and onboarding sessions for officers and grantees; Manage grantee complaint communications; Review and maintain user guides and enhancement documentation.
Seniority
Mid-senior, hands-on IC with leadership responsibilities