Manager/Senior Manager, Digital Service Strategy and Planning (EED)
Core
Design and implement enterprise service journeys and user experiences for the SWDA digital platform to enhance service delivery.
Role type
Senior Manager, Digital Service Strategy and Planning
Builds
Enterprise portal and digital services for enterprises
Domain
Government / Digital Transformation / Service Design
Deliverable
product features
Required skills
Service journey mapping, User experience design, Stakeholder management, Project management, Performance analysis, Cross-functional collaboration
Preferred skills
Problem-solving, Adaptability
Responsibilities
Plan and conduct discovery activities to understand user needs; Design and map enterprise service journeys; Lead planning and execution of service design improvement projects; Monitor and evaluate service performance using KPIs.
Seniority
Senior Manager, hands-on leadership