[LTA-PT] MANAGER/DEPUTY MANAGER, TICKETING SYSTEM & GOVERNANCE (OPERATIONS)
Core
Lead system ownership, operations, and governance for an integrated public transport fare collection and contactless smart card payment system serving millions of commuters in Singapore.
Role type
Manager/Deputy Manager, Operations & Governance
Builds
Frontend systems (MRT/LRT fare gates, bus readers, top-up machines) and backend infrastructure (servers, network, applications)
Domain
Public Transport / Smart Ticketing Systems
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
System operations management, vendor management, incident management, business case development, UAT sign-off, contract management, risk mitigation, asset management
Preferred skills
Stakeholder management, analytical problem-solving, crisis management
Technologies
Smart card payment systems, fare collection infrastructure, network infrastructure
Responsibilities
Lead transformation initiatives to improve commuter experience; manage enhancement requests and evaluate operational/financial impact; oversee deployment strategies and post-deployment monitoring; manage service provider contracts, audits, and compliance; oversee incident management and root cause analysis; maintain Business Continuity Plan; manage frontend and backend asset performance.
Seniority
Manager, hands-on IC with strategic oversight