Manager, Large Vessels Product Support & EMEA OEM Coordinator
Core
Oversee regional technical product support operations for Mercury Marine's large-vessel propulsion systems across EMEA, ensuring high-quality customer support, strategic OEM engagement, and continuous improvement of field performance.
Role type
Manager, Large Vessels Product Support & EMEA OEM Coordinator
Builds
Large-vessel propulsion systems for marine recreation
Domain
Marine industry, large-vessel propulsion
Deliverable
client delivery
Required skills
Large-vessel propulsion systems expertise, Mercury Marine product knowledge, OEM relationship management, technical support operations leadership, warranty and quality management, cross-functional collaboration, process standardization, technical training delivery, root-cause analysis, stakeholder communication
Preferred skills
Quality Management System (QMS) awareness, analytical problem-solving, independent judgment
Technologies
None explicitly stated
Responsibilities
Lead and oversee technical product support activities for large-vessel propulsion systems across the EMEA region; Serve as the senior escalation point for complex technical, customer, dealer, and OEM issues; Act as a primary relationship contact for key OEM accounts; Review and manage warranty and goodwill claims; Deliver or coordinate technical training for dealers, OEMs, field personnel, and internal stakeholders; Partner with Engineering, Product Management, Quality, Legal, Sales, Field Service teams, and OEM stakeholders to align operational procedures
Seniority
Manager, hands-on leadership with team development
