Sr. Customer Success Engineer, Prisma Access
Core
Act as a day-to-day technical contact for mid-to-large enterprises to implement and operationalize Palo Alto Networks SASE solutions, ensuring secure environments and security integrations.
Role type
Senior Customer Success Engineer (SASE)
Builds
Secure cloud environments and SASE integrations for enterprise customers
Domain
Cybersecurity / SASE / Cloud Networking
Required skills
SASE architecture, multi-vendor networking (routers, switches, firewalls), Routing Protocols (BGP/OSF/EIGRP), Remote Access VPN (IPSEC, PKI, SSL), TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS), Linux scripting (BASH, Python), customer escalations management, consulting, project management
Preferred skills
None stated
Technologies
Palo Alto Networks SASE, Linux, BASH, Python
Responsibilities
Ensure customers maximize ROI by implementing SASE solutions; assist in integrating solutions into security operations; serve as first line of defense for technical assistance; coach customers on Cloud Security Change Management/Governance/CoE; identify risks to business goals and build mitigation plans; map features to business benefits; act as subject matter expert on SASE solutions
Seniority
Senior, hands-on IC