Senior Operations Manager, Global Events Center of Excellence (COE)
Core
Operational backbone and strategic thought partner for the Global Events Center of Excellence, providing data-driven insights, scalable frameworks, and operational rigor to ensure event programs deliver maximum business value.
Role type
Senior Operations Manager (Global Events COE)
Builds
End-to-end operational cadence, performance dashboards, and scalable reporting frameworks for global event lifecycle.
Domain
Corporate Events & Marketing Operations
Deliverable
dashboards & analysis
Required skills
Strategic operations, data analytics, KPI definition, ROI measurement, project management, stakeholder influence, process innovation, team mentorship
Preferred skills
Enterprise technology/cybersecurity background, marketing automation platforms, event management platforms, data visualization tools, AI-enabled productivity tools
Technologies
Marketing automation platforms, event management platforms, data visualization tools, AI-enabled productivity tools
Responsibilities
Lead high-value strategic initiatives and structure complex business challenges into scalable operational reporting frameworks; Act as data authority to develop and monitor critical dashboards tracking event performance and pipeline velocity; Track experiential business impact and synthesize datasets to deliver actionable recommendations to executives; Direct event audits and quarterly format optimization to advise leadership on portfolio investments; Manage relationship benchmarks and key metrics across the event portfolio; Collaborate with diverse stakeholders to drive alignment on business objectives; Continuously evaluate workflows to identify optimization opportunities and champion AI-enabled tools; Serve as subject matter expert providing coaching and enablement to team members.
Seniority
Senior, hands-on IC with mentorship responsibilities
