Sr. Technical Support Engineer (Cortex XSIAM)
Core
Senior Technical Support Engineer for Palo Alto Networks' Cortex XSIAM platform, resolving complex post-sales cybersecurity issues for customers.
Role type
Senior IC technical support engineer (cybersecurity/SIEM)
Builds
Customer environments secured via Cortex XSIAM deployments and troubleshooting
Domain
Cybersecurity, SIEM, Cloud Infrastructure
Deliverable
client delivery
Required skills
analytical troubleshooting, Windows/Linux/iOS/Android/macOS OS proficiency, SCCM/GPO/AD/JAMF deployment tools, network troubleshooting (DNS, IP Routing, SSH, HTTP/HTTPS), performance monitoring (Datadog, CloudWatch)
Preferred skills
SIEM data modeling and dashboarding, vulnerability management, Kubernetes/GCP/AWS cloud agent deployment, scripting (Python, PowerShell, SQL, SPL)
Technologies
Cortex XSIAM, SCCM, GPO, AD, JAMF, Datadog, CloudWatch, Kubernetes, GCP, AWS
Responsibilities
Manage end-to-end technical support cases and root cause analysis, author technical documentation and KB articles, travel to customer sites for critical incidents, collaborate with engineering on product improvements, provide on-call after-hours support
Seniority
Senior, hands-on IC