Staff Customer Success Engineer - Prisma AIRS
Core
Lead AI Architect and principal strategic advisor for Fortune 500 enterprise accounts, architecting scalable security solutions and driving AI adoption at the intersection of application, data, and AI security.
Role type
Staff Enterprise Customer Success Engineer (Sr. CSE) / Lead AI Architect
Builds
Scalable security solutions, automated security workflows, and AI-driven enterprise integrations for global clients
Domain
Cybersecurity (Application Security, Data Security, AI Security)
Deliverable
production ML models | product features
Required skills
Enterprise architecture, AI ecosystem command (agentic deployments, LLM vulnerabilities), advanced API orchestration, SDLC, software-defined networking, executive presence, predictive data analytics
Preferred skills
Occasional travel for on-site strategic client deployments
Technologies
Prisma AIRS, Salesforce, JIRA, Gainsight, Tableau, Claude Code
Responsibilities
Architect and deploy complex security solutions across global client environments; guide enterprises on embedding intelligent agents and automated security frameworks; champion predictive data analytics to evaluate customer health and mitigate churn; act as the ultimate technical escalation point for critical production environments; partner with Product Management and Engineering to influence roadmaps and co-develop use cases
Seniority
Staff, hands-on IC with strategic mentorship
