Enterprise Customer Success Manager
Core
Drive adoption, retention, and expansion of Idira Access and Identity products for mid-to-large enterprise customers by building strategic relationships and executing value roadmaps.
Role type
Enterprise Customer Success Manager (SaaS/Security)
Builds
Idira security solutions (Access and Identity products)
Domain
Cybersecurity / Identity and Access Management (IAM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Portfolio management, success planning, quarterly business reviews (QBRs), health monitoring, strategic advising, cross-functional collaboration, risk management, customer advocacy, data management
Preferred skills
Prior experience with Idira solutions, enterprise applications, security management, systems management, identity management, policy management, IAM, SIEM
Technologies
Gainsight, AWS, Azure, GCP, Active Directory, LDAP, Windows, UNIX
Responsibilities
Own onboarding and adoption across assigned enterprise customer portfolio; Build and execute success plans and value roadmaps; Conduct regular cadence calls and Quarterly Business Reviews; Monitor customer health metrics and KPIs via executive dashboards; Act as trusted strategic advisor to drive product value; Partner with Account Team to identify upsell/cross-sell opportunities; Manage success plans for at-risk customers; Advocate for customer needs internally to drive product improvements.
Seniority
Mid-Senior, hands-on IC
