CSR III - IAA
Core
Coordinate the timely release and pickup of vehicles assigned through the LYNX User Interface (LUI) for Insurance Auto Auctions (IAA) and its insurance carrier partners.
Role type
Release Representative (Customer Service/Logistics)
Builds
Vehicle release and pickup operations for IAA and insurance carriers
Domain
Automotive insurance and vehicle lifecycle management
Deliverable
client delivery
Required skills
outbound/inbound calling, release authorization verification, payment confirmation, documentation accuracy, problem-solving, time management, proprietary system navigation
Preferred skills
customer service, call center, claims support, dispatch, logistics, collections, insurance-related experience
Responsibilities
Contact vehicle owners and service providers to obtain release authorization, resolve release barriers, document assignment activity in LUI, confirm payment of storage charges, escalate assignments requiring intervention, schedule follow-up activities
Seniority
Entry-level, individual contributor