Principal Escalation Engineer (Next Generation Firewall / Cloud Security)
Core
Senior-level engineer leading critical incident resolution and root cause analysis for Next Generation Firewall and Cloud Security products, serving enterprise customers and internal engineering teams.
Role type
Principal Escalation Engineer (Customer Engineering)
Builds
Production ML models | product features | dashboards & analysis
Domain
Cybersecurity, Network Security, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Layer 1-7 OSI troubleshooting, dynamic routing protocols (BGP/OSPF), packet capture analysis (Wireshark), cloud networking (AWS/Azure/GCP), Linux, Python, incident management, root cause analysis, cross-functional collaboration, mentorship
Preferred skills
C/C++ programming, LLM-based debug tools, relevant certifications (AWS/GCP/Azure, JNCIE, CCIE)
Technologies
Next Generation Firewall, Cloud Security, Wireshark, AWS, Azure, GCP, Linux, Python, BGP, OSPF, IPSEC, PKI, SSL, LDAP, TACACS+, Radius
Responsibilities
Lead war rooms and manage Sev1/Sev2 incidents across cloud infrastructures and networks; perform deep-dive diagnostics and code-level investigations to eliminate recurring problems; act as primary liaison between customers and internal product/engineering teams to validate bug fixes; advise and mentor junior engineers on problem resolution and incident management; identify gaps in escalation processes and drive improvements; coordinate day-to-day issue resolution and support customer get well plans.
Seniority
Principal, hands-on IC with strategic customer impact
