Customer Success Architect
Core
Architecting customer deployment and customization of Palo Alto Networks' XDR/XSIAM platform to ensure rapid product adoption and technical success.
Role type
Senior IC Customer Success Architect (Security)
Builds
XDR / XSIAM platform deployments and customizations for enterprise customers (via careerplan.io/jobs/JR-018908-customer-success-architect-at-paloaltonetworks)
Domain
Cybersecurity, Security Operations, Cloud Security
Deliverable
client delivery
Required skills
Security architecture design, Python scripting, EDR/SIEM/SOAR/NGFW ecosystem knowledge, cloud platform expertise (AWS/Azure/GCP), customer-facing technical consulting, incident response management
Preferred skills
JavaScript or PowerShell scripting, attack surface management, workload automation
Technologies
XDR, XSIAM, EDR, SIEM, SOAR, NGFW, Python, JavaScript, PowerShell, AWS, Azure, GCP
Responsibilities
Guide teams on effective customer deployment and customization of XDR/XSIAM throughout the lifecycle; act as product SME for technical requirements, scripting, and troubleshooting; collaborate with product and engineering to optimize customer outcomes; translate technical knowledge into customer-facing articles and guides.
Seniority
Senior, hands-on IC
