Visitor Experience Lead
Core
Lead front-of-house teams across multiple university museums and galleries to shape safe, welcoming, and inclusive visitor experiences for students, staff, and the public.
Role type
Senior IC Visitor Experience Lead (Museum Operations)
Builds
Visitor engagement and operational safety across multiple cultural venues
Domain
Higher Education + Cultural Institutions
Deliverable
product features
Required skills
Team leadership and mentorship, Visitor operations management, Training and development program design, Incident resolution and escalation, Accessibility and inclusion strategy, Data-driven workflow improvement
Preferred skills
Experience in high-volume public environments, Arts or cultural management background, Risk and occupational health and safety knowledge
Technologies
Operational reporting systems, Incident management tools
Responsibilities
Lead, mentor, and supervise casual visitor experience teams; Plan and deliver recruitment, induction, and exhibition training programs; Coordinate day-to-day visitor operations and resolve incidents; Implement visitor experience policies and feedback systems; Contribute audience insights to exhibition and program planning.