Director, IT Product Management Licensing, Entitlement, AI
Core
Lead strategic vision and transformation for Application Product Management across Entitlement, Consumption, Licensing, Provisioning, and Customer Support, driving product activation and consumption-based revenue models.
Role type
Director, Application Product Management (IT)
Builds
Scalable CX operations, licensing/provisioning ecosystems, and AI-enabled customer support experiences.
Domain
Cybersecurity / SaaS / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic product leadership, Licensing & Entitlements expertise, Consumption-based revenue modeling, Salesforce Service Cloud, Gainsight, Generative AI, Intelligent automation, Cloud-native AI/ML pipelines, Data architecture & analytics, Enterprise software security & compliance, Cross-functional team leadership, First-principles thinking
Preferred skills
MBA or advanced degree, Change management certification, Organizational transformation experience
Technologies
Salesforce Service Cloud, Gainsight, Generative AI tools, Cloud-native AI/ML frameworks
Responsibilities
Define and own product vision/roadmap for Entitlement, NPI, Licensing, and Support portfolios; Build and mentor a high-performing team of Application Product Managers; Act as trusted advisor to executives on CX strategy and technology integration; Drive NPI integration into post-sales experiences to reduce time-to-market; Champion adoption of AI technologies in in-product experiences; Collaborate with IT Architecture to ensure scalable, secure solutions; Oversee full product lifecycle from ideation to continuous improvement; Lead data-driven decision-making with defined KPIs; Drive transformation of complex business processes for operational efficiency.
Seniority
Director, strategic leadership & team management