Director, IT Product Management Licensing, Entitlement, AI
Core
Lead strategic vision and transformation for Application Product Management across Entitlement, Licensing, Provisioning, and Customer Support, driving consumption-based revenue models and AI-enabled solutions.
Role type
Director, Application Product Management (Strategy & Leadership)
Builds
Scalable licensing, entitlement, and customer support platforms for Palo Alto Networks' cybersecurity portfolio
Domain
Cybersecurity / SaaS / Enterprise Software
Deliverable
product features
Required skills
Strategic product leadership, Licensing & Entitlements expertise, Consumption-based models, Salesforce Service Cloud, Gainsight, Generative AI, Intelligent automation, Data analytics, Cross-functional team leadership, First-principles thinking
Preferred skills
MBA or advanced degree, Change management certification, Experience in high-growth SaaS environments
Technologies
Salesforce Service Cloud, Gainsight, Cloud-native AI/ML pipelines
Responsibilities
Define and own product vision and roadmap for licensing and customer support portfolios; Build and mentor a high-performing team of Application Product Managers; Act as a trusted advisor to executive stakeholders on CX strategy; Drive integration of New Product Introductions (NPIs) into post-sales experiences; Champion adoption of advanced AI technologies in customer experiences; Collaborate with IT Architecture to ensure scalable and secure solutions; Oversee the entire product lifecycle from ideation to launch; Lead data-driven decision-making with defined KPIs; Drive transformation of complex business processes for operational efficiency.
Seniority
Director, Senior Leadership