Senior Technical Support Engineer - End point Security (XDR/XSIAM) DE
Core
Providing technical support and troubleshooting for endpoint security technologies (XDR, SOAR, SIEM) across Windows, Linux, and macOS environments.
Role type
Senior Technical Support Engineer (Endpoint Security)
Builds
Customer support solutions for XDR/XSIAM security platforms
Domain
Cybersecurity / Endpoint Security / Systems Engineering
Deliverable
client delivery
Required skills
Endpoint security technologies (XDR, SOAR, SIEM), troubleshooting Windows/Linux/macOS, Microsoft environments (SCCM, GPO, AD, MSSQL, IIS), malware and exploit analysis
Preferred skills
Bash or Python scripting, cloud infrastructure (AWS, Azure, GCP), VDI environments (VMware, Citrix), additional security tools (Antivirus, DLP, IPS, NAC), Android OS troubleshooting
Technologies
XDR, SOAR, SIEM, SCCM, GPO, AD, MSSQL, IIS, AWS, Azure, GCP, VMware, Citrix, Antivirus, DLP, IPS, NAC
Responsibilities
Troubleshoot and debug applications on Windows, Linux, and macOS; Support Microsoft environments including SCCM, GPO, AD, MSSQL, and IIS; Analyze malware and exploits; Provide customer service for endpoint security technologies
Seniority
Senior, hands-on IC
