Customer Success Architect
Core
Architecting customer success strategies and technical enablement for Cortex XDR/XSIAM platform deployments to accelerate adoption and prevent cyberattacks.
Role type
Senior IC Customer Success Architect (Cybersecurity)
Builds
Customer deployment of XDR/XSIAM platforms, automation scripts, and technical documentation
Domain
Cybersecurity, Cloud Security, Security Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Python scripting, security architecture design, EDR/SIEM/SOAR/NGFW ecosystem knowledge, cloud platform expertise (AWS/Azure/GCP), customer-facing technical leadership, incident response experience
Preferred skills
JavaScript or PowerShell scripting, attack surface management knowledge, Ninja uniform
Technologies
Cortex XDR, XSIAM, Python, JavaScript, PowerShell, EDR, SIEM, SOAR, NGFW, AWS, Azure, GCP
Responsibilities
Guide customer deployment and customization of XDR/XSIAM platforms throughout the lifecycle; Act as product SME for technical requirements, troubleshooting, and training; Collaborate with product and engineering teams to optimize customer outcomes; Translate technical knowledge into customer-facing articles and guides
Seniority
Senior, hands-on IC
