Customer Success Architect
Core
Lead Cortex XDR/XSIAM Customer Success Architects to empower clients in preventing cyberattacks, simplifying security processes, and automating security operations.
Role type
Senior IC Customer Success Architect (Security)
Builds
Cortex XDR/XSIAM platform deployments and automation workflows for enterprise security clients
Domain
Cybersecurity, Security Operations, Cloud Security
Required skills
Python scripting, Security architecture design, EDR/SIEM/SOAR/NGFW ecosystems, Cloud platforms (AWS/Azure/GCP), Customer-facing technical support, Security incident response
Preferred skills
JavaScript, PowerShell, Attack surface management, Ninja uniform
Technologies
Cortex XDR, XSIAM, Python, JavaScript, PowerShell, EDR, SIEM, SOAR, NGFW, AWS, Azure, GCP
Responsibilities
Guide customer deployment and customization of XDR/XSIAM platforms, Act as product SME for technical troubleshooting and scripting, Collaborate with product/engineering teams, Create technical articles and guides for customer scaling
Seniority
Senior, hands-on IC
