Staff Customer Success Engineer
Core
Lead the Cortex Customer Success Architects team to empower clients in deploying and customizing XDR/XSIAM platforms, ensuring quick product adoption and simplifying security operations.
Role type
Staff Customer Success Engineer (Team Lead)
Builds
Cortex XDR/XSIAM security platforms for enterprise clients
Domain
Cybersecurity, Cloud Security, Security Operations
Required skills
Python scripting, Security architecture design, EDR/SIEM/SOAR/NGFW technologies, Cloud platforms (AWS/Azure/GCP), Customer-facing technical leadership, Security incident response experience
Preferred skills
JavaScript, PowerShell, Attack surface management, Ninja uniform
Technologies
Python, JavaScript, PowerShell, EDR, SIEM, SOAR, NGFW, AWS, Azure, GCP
Responsibilities
Guide customer deployment and customization of XDR/XSIAM platforms, Act as product SME for technical troubleshooting and training, Collaborate with product and engineering teams, Create technical articles and guides for customer consumption
Seniority
Staff, hands-on IC with team leadership
