Staff Technical Support Engineer, VM Specialist, US Government
Core
Provide advanced post-sales technical support, troubleshooting, and configuration guidance for Palo Alto Networks security products to U.S. Public Sector customers, ensuring secure infrastructure and compliance.
Role type
Staff Technical Support Engineer (VM Specialist)
Builds
Production support services and security posture improvements for government clients
Domain
Cybersecurity, Network Security, Public Sector
Deliverable
client delivery
Required skills
Network security architecture, Virtualization hypervisors (VMware, KVM, Citrix, XenServer, Hyper-V), Cloud security (AWS, Azure, GCP, OCI), Networking protocols (TCP/IP, OSPF, BGP), Security protocols (IPSEC, SSL-VPN, NAT), Unix/Linux and Windows OS administration, Root cause analysis, Technical documentation
Preferred skills
VMware NSX deployment, Multi-vendor security products (Cisco, Checkpoint, Juniper, Fortinet), Traffic generation tools, Scripting languages, Palo Alto Networks product experience, AI concepts
Technologies
Palo Alto Networks firewalls, VMware ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V, AWS, Azure, GCP, OCI, Alibaba Cloud, NSX
Responsibilities
Offer advanced-level technical assistance and tailored troubleshooting for complex security issues; Conduct multi-vendor troubleshooting and root cause analysis; Identify product defects via lab replication and validation; Author technical documentation and support bulletins; Travel to customer sites for critical resolutions; Provide on-call and rotational shift support
Seniority
Staff, hands-on IC with strategic advisory