Security Engineer - Focused Services (Cortex)
Core
Provide on-site and remote post-sales technical support, troubleshooting, and implementation for complex cybersecurity solutions to customers.
Role type
Senior Security Engineer (Post-Sales Support & Technical Assistance)
Builds
Customer trust and secure environments through rapid issue resolution and knowledge transfer.
Domain
Cybersecurity, Network Security, Endpoint Security, SIEM, SOAR
Deliverable
client delivery
Required skills
Root cause analysis, fault isolation, scripting (Python, Bash, Powershell), SIEM analytics, endpoint security deployment, multi-vendor firewall troubleshooting, network protocols, incident response workflows, cloud platforms (AWS, Azure, GCP), container technologies (Docker), enterprise management tools (SCCM, Active Directory).
Preferred skills
SOAR platforms (Cortex XSOAR), specific firewall experience (Palo Alto, Cisco, Check Point), cloud VDI environments, IDF technology experience, security clearance.
Technologies
Cortex XSOAR, IBM QRadar, Splunk, ArcSight, FortiSIEM, Trellix, Cortex XSIAM, Palo Alto Cortex XDR, McAfee Endpoint Security, CrowdStrike, Symantec, Cisco, Check Point, Juniper, Fortinet, SCCM, Group Policy, Active Directory, JAMF, AWS, Azure, GCP, VMware, Citrix, Docker.
Responsibilities
Provide on-site support, deployment, and implementation for customers; diagnose and resolve complicated technical issues using root cause analysis; publish technical support bulletins and documentation; work closely with Development, Sales, QA, and Marketing teams; provide 24x7 on-call support; travel to customer sites for critical situations.
Seniority
Senior, hands-on IC with customer-facing responsibilities.