Staff E-TAC Engineer, Cortex
Core
Enhancing the support ecosystem for Cortex-XSOAR by improving escalation processes, enabling TAC teams, and resolving critical technical issues.
Role type
Staff Support Enablement and Escalations Engineer
Builds
Improved escalation workflows, training materials, and internal troubleshooting tools for the Cortex-XSOAR product.
Domain
Cybersecurity / Security Orchestration, Automation, and Response (SOAR)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Technical support, scripting (JavaScript/Python/PowerShell), source code debugging, networking, stakeholder collaboration
Preferred skills
Enablement/Escalations Engineer experience, SOAR platform expertise, third-party API integration, SOC workflows
Technologies
Cortex-XSOAR, JavaScript, Python, PowerShell, C/C++
Responsibilities
Improve support escalation processes and quality; Enable TAC teams via Q&A and training; Own critical technical issues and coordinate with Engineering; Contribute to product development by identifying supportability requirements; Develop training materials and internal tools; Proactively identify and resolve potential issues.
Seniority
Staff, hands-on IC with strategic enablement focus