Technical Support Delivery Intern
Core
Provide technical support to customers and consultants on complex Workday products and applications, diagnosing issues and ensuring timely resolution.
Role type
Technical Support Delivery Intern (via careerplan.io/jobs/JR-0110629-1-technical-support-delivery-intern-at-workday)
Builds
Customer support resolutions and knowledge base articles for Workday HCM and financial solutions
Domain
Human Capital Management (HCM) and Financial Management in the Cloud/SaaS sector
Deliverable
client delivery
Required skills
Troubleshooting complex technical/functional issues, SaaS web application knowledge, CRM documentation (Salesforce, JIRA), bilingual communication (Spanish/English), problem-solving, critical thinking
Preferred skills
Understanding of cloud-based applications, knowledge of new functionality and compliance changes, ability to collaborate across diverse teams
Technologies
Salesforce, JIRA, Cloud-based SaaS applications
Responsibilities
Diagnose and troubleshoot highly technical application issues, report defects to Engineering teams, document customer interactions and resolutions in CRM, create Knowledge-Centered Service (KCS) articles, maintain high customer satisfaction through timely communication
Seniority
Intern