Sr Associate Support Engineer: AI-ML & Financials-Spend Operations (Monday-Friday, 12pm to 9pm)
Core
Support Engineer for Workday's enterprise platform and autonomous AI agent workflows, focusing on incident resolution, root-cause analysis, and performance optimization for HR and Finance processes.
Role type
Senior IC Support Engineer (AI/ML & Financials)
Builds
Workday's digital experience, AI/ML platform, and Agent Factory initiative
Domain
Enterprise SaaS, HR & Finance, AI/LLM Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL query writing, API payload inspection (JSON/XML), Linux/Windows CLI, Cloud monitoring (AWS/GCP/Azure), Observability tools (Grafana/Kibana/Datadog), LLM output evaluation, Ticket triage, Python/Bash scripting
Preferred skills
Runbook-based troubleshooting, Technical documentation, Complex system adaptability
Technologies
AWS, GCP, Azure, Kibana, Grafana, Datadog, Jira, ServiceNow, Salesforce, Python, Bash, REST, SOAP
Responsibilities
Analyze system metrics and debug cloud-hosted ML service pipelines; Inspect LLM orchestration layers and conversation logs to identify failure modes; Perform root-cause analysis for software defects and pipeline execution failures; Monitor and triage support queues while enforcing SLAs; Write SQL queries to validate backend data integrity; Execute diagnostic scripts and inspect API payloads; Communicate technical updates and workarounds to customer IT teams.
Seniority
Senior, hands-on IC
