Technical Support Engineer - Workday Extend (Tuesday-Saturday, 8am to 5pm)
Core
Provide technical support and developer experience for the Workday Extend platform, including answering questions, managing escalations, and creating sample code/articles.
Role type
Senior IC technical support engineer (developer experience)
Builds
Workday Extend platform (low-code app development for Workday)
Domain
Enterprise HR/Finance software, Low-code development
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
REST/JSON, Java, JavaScript, Node.js, React, Ruby, Python, debugging code with stack traces, technical support for enterprise software
Preferred skills
Empathy for developers, creative problem-solving, analytical skills
Technologies
Workday Extend SDKs, REST/JSON, Java, JavaScript, Node.js, React, Ruby, Python
Responsibilities
Respond to developer technical support requests and feature questions via ticketing system and forum; Manage technical and product issues and escalations; Write sample code, technical articles, and reference applications; Contribute to support methodologies and best practices; Participate in Developer Forum to grow self-help resources.
Seniority
Mid-Senior, hands-on IC
