Sr Associate Support Engineer (AI/ML & Platform Operations)
Core
Resolve incidents and optimize performance for Workday's enterprise SaaS platform and autonomous AI agent workflows.
Role type
Senior Support Engineer (AI/ML & Platform Operations)
Builds
Enterprise HR and Finance workflows executed by autonomous AI agents
Domain
Enterprise SaaS, AI/ML Operations, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL query writing, API payload inspection (JSON/XML), Linux/Windows command-line tools, public cloud navigation (AWS/GCP/Azure), observability tool usage (Grafana/Kibana/Datadog), LLM output evaluation, incident triage, Python/Bash scripting
Preferred skills
Runbook-based troubleshooting, technical documentation drafting, complex system adaptability
Technologies
AWS, GCP, Azure, Kibana, Grafana, Datadog, Jira, ServiceNow, Salesforce, Python, Bash, REST, SOAP
Responsibilities
Analyze system metrics and debug cloud-hosted ML service pipelines; inspect LLM orchestration layers and conversation logs to identify failure modes; perform root-cause analysis for software defects and pipeline execution failures; monitor and triage support queues while enforcing SLAs; communicate technical updates and workarounds to customer IT teams; write SQL queries to validate backend data integrity and execute diagnostic scripts
Seniority
Senior, hands-on IC