Technical Support Engineer - Adaptive Planning
Core
Escalation point for complex technical challenges in the Adaptive Planning Suite (Financial Planning, Reporting, Integration), delivering creative workarounds and long-term solutions to global customers.
Role type
Senior Technical Support Engineer (SaaS)
Builds
High-touch support and long-term solutions for enterprise customers using Adaptive Planning Suite
Domain
Enterprise Financial Planning & Analysis (FP&A) Software
Deliverable
client delivery
Required skills
Troubleshooting full stack web applications, SQL, Linux, DBMS, API/Web Services troubleshooting, Log aggregation (ELK), XML/JSON data formats, Enterprise cloud software support
Preferred skills
Finance/financial planning software knowledge, JavaScript, Software integration support
Technologies
Linux, SQL, DBMS, Java, .NET, C#, XML, JSON, ELK
Responsibilities
Manage diverse case queue for escalated technical issues, Partner with Product Development and Support Analyst teams, Collaborate with internal development/QA teams, Provide weekend and holiday on-call coverage
Seniority
Senior, hands-on IC