Customer Order Fulfillment Planner
Core
Ensure customer sales orders progress successfully from receipt through shipment and delivery, managing shortages, capacity constraints, and delivery risks to meet OTIF targets.
Role type
Senior Customer Order Fulfillment Planner
Builds
Shipped goods and delivered materials for customers
Domain
Manufacturing / Supply Chain
Required skills
Production planning, Shop-floor coordination, Manufacturing execution, SAP PP, Capacity management, Analytical problem-solving, Advanced Excel
Preferred skills
Industrial Engineering background, SIOP review participation
Technologies
SAP PP, Excel
Responsibilities
Monitor open sales orders and customer commitments; Track past-due and at-risk orders; Prioritize critical customer orders and expedites; Review shortages impacting customer orders; Coordinate with Purchasing and Sourcing on late materials; Escalate supplier issues affecting customer deliveries; Verify material availability before order release; Work with Master Scheduler & Production Planners; Monitor production progress against customer requirements; Identify bottlenecks and recovery opportunities; Support schedule adjustments to meet customer demand; Provide order status updates; Communicate risks and recovery plans; Report backlog, OTIF, and past-due performance; Participate in daily, weekly, and SIOP reviews.