Sr. Technical Support Engineer, Focused Services
Core
Senior Technical Support Engineer providing reactive and proactive technical support, fault isolation, and root cause analysis for enterprise customers of Palo Alto Networks products.
Role type
Senior IC technical support engineer (network security)
Builds
Palo Alto Networks security products and services for enterprise customers
Domain
Cybersecurity / Network Security (via careerplan.io/jobs/JR-006665-sr-technical-support-engineer-focused-services-at-paloaltonetworks)
Deliverable
client delivery
Required skills
TCP/IP, Routing & Switching (OSPF, BGP, VLAN, STP), Palo Alto Networks products, complex network debugging, Authentication Protocols (Radius, TACACS)
Preferred skills
Authentication Protocols (Radius, TACACS)
Technologies
Palo Alto Networks, OSPF, BGP, VLAN, STP, Radius, TACACS
Responsibilities
Provide reactive and proactive technical support to top-tier customers; Perform configuration review, troubleshooting, and best practices guidance; Manage support cases for tracking and resolution; Conduct fault isolation and root cause analysis; Publish technical documentation and bulletins; Reproduce customer issues and collaborate with developers; Travel to customer sites for named accounts
Seniority
Senior, hands-on IC
