Senior Incidents and Complaints Analyst
Core
Managing superannuation administration incidents and complaints, conducting root cause analysis, and implementing remediation plans to prevent recurrence.
Role type
Senior operational analyst (superannuation administration)
Builds
Incident remediation plans, process improvements, and compliance reporting for superannuation clients
Domain
Financial services / Superannuation administration
Deliverable
client delivery
Required skills
RG 146 compliance, superannuation administration processes, incident management, internal dispute resolution, root cause analysis, compensation calculations, stakeholder management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Record, report, contain, remediate, and review incidents and complaints; Conduct impact assessments and root cause analysis; Implement remediation activities; Document post-incident reviews and prevention steps; Identify and report systemic incidents; Produce internal and external reporting
Seniority
Senior, hands-on IC