Client Service Manager - EDB
Core
Own a portfolio of clients to ensure best-in-class service delivery and achieve 100% client satisfaction by building deep relationships and modernizing the client experience.
Role type
Client Service Manager (EDB)
Builds
Seamless client experience and modernized service delivery for fund administration clients
Domain
Fund administration and middle office solutions
Deliverable
client delivery
Required skills
client relationship management, onboarding coordination, service improvement analysis, cross-functional collaboration, data analysis, compliance adherence
Preferred skills
innovation, transformation leadership
Technologies
Microsoft Office Suite, reporting tools
Responsibilities
Maintain strong client relationships, coordinate new client onboarding, analyze client feedback for service improvements, collaborate with internal departments to resolve issues, monitor team performance, analyze client data for trends, document client interactions, prepare client reports and service reviews, ensure regulatory compliance
Seniority
Mid-level, hands-on IC
