Client Service Manager - Team Leader (EDB)
Core
Lead a team of Client Service Managers to deliver exceptional client experiences, build trusted partnerships, and drive service excellence for a diverse client portfolio in fund administration.
Role type
Senior IC Client Service Team Leader
Builds
Client service operations and team performance within a fund administration and middle office solutions environment
Domain
Financial Services / Fund Administration
Deliverable
client delivery
Required skills
Team leadership, client relationship management, conflict resolution, performance monitoring, stakeholder collaboration, data analysis, KPI/SLA tracking, compliance management, resource planning
Preferred skills
Strategic leadership, process improvement, coaching
Technologies
Microsoft Office Suite, reporting tools
Responsibilities
Maintain strong client relationships and exceed expectations; Coordinate new client onboarding; Analyze client feedback to implement service improvements; Collaborate with internal departments to resolve client issues; Monitor team performance and implement continuous improvement strategies; Conduct team meetings, performance reviews, and training sessions; Track and report on KPIs and SLAs; Ensure compliance with internal policies and external regulations.
Seniority
Senior, hands-on IC with team leadership
