Deputy General Manager - RCM
Core
Managing Revenue Cycle Management (RCM) and Accounts Receivable (AR) transition projects for healthcare clients, ensuring SLA adherence, P&L management, and quality improvement.
Role type
Senior IC operations manager (healthcare RCM)
Builds
RCM/AR process improvements and operational efficiency for healthcare organizations
Domain
Healthcare BPO / Revenue Cycle Management
Required skills
Project management, P&L management, SLA monitoring, Lean Six Sigma, Team leadership, Quality assurance, Client coordination, Regulatory compliance, Performance management, Process optimization
Preferred skills
US healthcare industry knowledge, RCM/AR process expertise, Healthcare BPO domain experience
Technologies
Lean Six Sigma, MIS reporting tools
Responsibilities
Initialize, plan, and implement RCM transition projects; Manage P&L and drive quality improvement initiatives to avoid penalties; Oversee team performance reviews, appraisals, and disciplinary actions; Ensure adherence to performance SLAs and binding laws/regulations; Coordinate with clients on process progress and issue resolution; Implement efficiency projects using Lean Sigma methodology.
Seniority
Manager, hands-on IC
