Partner Success Program Manager
Core
Drive faster, predictable partner onboarding, launch execution, and ongoing success for Alkami's partner ecosystem in the fintech sector.
Role type
Senior IC program manager (partner success)
Builds
Partner onboarding programs, launch execution workflows, and operational dashboards for SaaS/fintech partners.
Domain
Fintech / Digital Banking / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional program management, portfolio visibility, stage-gated process design, backlog management, root-cause analysis, executive reporting, stakeholder alignment, dependency management, process optimization, data-driven bottleneck identification, Agile/Scrum facilitation
Preferred skills
PMP or Agile/Scrum certification, Lean Six Sigma Green/Black Belt, AI tool usage for automation, portfolio mindset, continuous improvement orientation
Technologies
Jira, Confluence, Smartsheet
Responsibilities
Drive on-time execution for complex partner implementations; Manage cross-functional initiatives coordinating Product, Marketing, Engineering, and Sales; Establish stage-gated onboarding programs; Maintain portfolio backlog visibility; Sequence work and enforce WIP limits; Create communication cadences and executive reporting; Run root-cause analyses for launch slips; Build reporting dashboards for throughput and risk; Standardize artifacts and identify automation opportunities.
Seniority
Senior, hands-on IC