Strategic Program Manager, PMO
Core
Leading complex PMO governance initiatives, operational transformation programs, and organizational scalability efforts to improve delivery effectiveness and consistency across the CXG Services division.
Role type
Senior IC Strategic Program Manager (PMO)
Builds
Scalable business practices, governance frameworks, and operational visibility tools for the CXG Services division
Domain
Fintech / SaaS / Digital Banking
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
PMO governance, operational transformation, implementation methodologies, organizational change management, stakeholder influence, executive reporting, process modernization, workflow optimization, project management tools (Jira, Confluence, Smartsheet)
Preferred skills
Fintech/SaaS/digital banking operations, AI-enabled productivity tools, portfolio governance, PMP/PgMP/Prosci certifications, enterprise-scale change management, mentoring
Technologies
Jira, Confluence, Smartsheet
Responsibilities
Lead complex PMO transformation initiatives; Establish and enhance PMO governance frameworks; Drive implementation methodology evolution; Lead organizational change management efforts; Evaluate operational performance and governance effectiveness; Facilitate resolution of complex operational challenges; Influence operational planning activities; Develop executive-level reporting and operational visibility tools; Lead process modernization efforts; Coordinate enterprise-impacting operational initiatives
Seniority
Senior, hands-on IC