Sr. Group Director, Retail Enablement & Client Development
Core
Sr. Group Director leading Retail Enablement & Client Development for Fragrance & Beauty, shaping clienteling and omni-channel strategies across Owned, Lease, and Multi-Brand retail environments.
Role type
Senior leadership (Group Director)
Builds
Scalable client experience capabilities, clienteling and omni-channel agendas, and enterprise-wide retail strategies.
Domain
Luxury Retail / Fragrance & Beauty
Deliverable
product features
Required skills
Strategic judgment, financial acumen, cross-functional influence, innovation leadership, change management, workforce planning, business case development, data-driven decision making.
Preferred skills
Luxury retail experience, beauty industry knowledge, advanced degree.
Technologies
CRM, clienteling tools, omni-channel platforms.
Responsibilities
Shape retail client-development and omni agendas; champion consistent luxury client experience; translate client insight into business requirements; influence cross-functional roadmaps and investment priorities; build business cases for retail capabilities; drive retail readiness and adoption; lead workforce and capacity planning; strengthen financial planning and budget governance; guide retail point of view for client tools; act as senior connector across Retail, Marketing, Finance, and Technology; develop high-performing leadership teams.
Seniority
Senior, executive leadership