Concierge (Travel Retail)
Core
First point of welcome and client flow manager at the CHANEL counter and Beauty Lounge in travel retail.
Role type
Luxury retail concierge (travel retail)
Builds
Seamless client journey, appointment bookings, and service conversions for VIP and international clients.
Domain
Luxury fashion & beauty retail (Travel Retail)
Deliverable
product features
Required skills
Luxury retail experience, clienteling, beauty/fragrance consultation, storytelling, operational management, multilingual communication
Preferred skills
Experience in aviation, hotels, or hospitality
Technologies
POS systems, clienteling databases
Responsibilities
Manage client flow and appointments, deliver personalized welcome and storytelling, perform basic beauty/fragrance consultations, maintain lounge standards, coordinate handovers with specialists.
Seniority
Individual Contributor