Client Host Experience
Core
Main point of contact for clients on the shop floor, providing personalized luxury hospitality and supporting retail teams.
Role type
Client Experience Host (Luxury Retail)
Builds
Seamless client appointments and boutique operations
Domain
Luxury Fashion Retail
Deliverable
client delivery
Required skills
Exceptional client service, luxury environment experience, interpersonal skills, proactivity, organizational skills, intercultural sensitivity, high English and Spanish
Responsibilities
Greeting and hosting clients, organizing personalized hospitality around appointments, monitoring appointments (attendance & purchase), coaching Fashion Advisors on client details, performing soft concierge duties (transport, reservations), ensuring optimal queue management