Head of Digital Product Experience, North Asia
Core
Define and drive digital experience strategy for North Asia, translating business and CX priorities into client-centric, measurable outcomes across every digital touchpoint.
Role type
Head of Digital Product Experience (Strategy & Leadership)
Builds
Scalable design systems, clienteling products, and omnichannel digital retail experiences for luxury clients and advisors.
Domain
Luxury retail, North Asia, Digital Transformation, Customer Experience (CX)
Deliverable
product features
Required skills
Digital product strategy, UX governance, design systems architecture, research operations, omnichannel journey mapping, data analytics instrumentation, stakeholder influence, team leadership, prototyping, usability testing
Preferred skills
Luxury or retail industry background, North Asia market fluency, experience in low-maturity UX environments, cultural sensitivity
Technologies
Analytics tools, A/B testing platforms, prototyping tools, design system frameworks
Responsibilities
Set and drive digital product experience design per product and touchpoint; map end-to-end client and advisor journeys; define UX standards and accessibility baselines; run experience audits and manage design-debt backlog; lead design reviews and critiques; monitor KPIs like CSAT, NPS, and Feature Adoption Rate.
Seniority
Senior, hands-on IC with leadership responsibilities