Team Manager Customer Experience Investly
Core
Build and lead the Customer Experience (CX) function for Investly, driving product adoption, engagement, and end-to-end client journey optimization.
Role type
Team Manager, Customer Experience (CX)
Builds
Customer service processes, support documentation, and a high-performing CX team for a digital investment platform.
Domain
Financial Services / Digital Investment Platforms
Deliverable
product features
Required skills
Financial services experience, client support, process development, team leadership, data-driven decision making, stakeholder management, digital tools proficiency
Preferred skills
Coaching and mentoring, metrics analysis, digital product experience
Technologies
Diverse digital tools
Responsibilities
Drive product adoption by interacting with users to remove barriers; Develop CX processes to optimize client journey across onboarding, engagement, and retention; Build and lead a high-performing team; Collect and prioritize client feedback to drive product improvement.
Seniority
Manager, hands-on leadership