Manager CRM Support
Core
Lead the end-to-end delivery and support of Salesforce Sales and Service Cloud platforms to ensure stability, governance, and alignment with business goals in a regulated financial services environment.
Role type
Manager, Salesforce Platform (Sales Cloud & Service Cloud)
Builds
Salesforce Sales and Service Cloud applications, integrations, and operational support
Domain
Financial Services / CRM / Cloud Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce Sales Cloud, Salesforce Service Cloud, Apex, Lightning Web Components (LWC), API integration, Vendor management, Team leadership, Roadmap planning, Release management, Stakeholder management, Financial services compliance
Preferred skills
Data Cloud, Agentforce, Tableau Next, Marketo, Adobe Marketing Cloud
Technologies
Salesforce, Apex, LWC, API, Marketo, Adobe, Tableau
Responsibilities
Establish and execute annual roadmaps aligned with business plans; oversee intake, prioritization, and delivery of enhancements; ensure platform stability and manage incident escalation; act as a gatekeeper for platform changes and compliance; partner with stakeholders to drive adoption and enablement; manage team capacity, performance, and vendor relationships.
Seniority
Manager, people leadership