Spécialiste bilingue en gestion de contenu / Bilingual Content Management Specialist
Core
Managing bilingual (French/English) content for Fidelity's Canadian customer service team, ensuring quality, consistency, and accessibility of policies, procedures, and digital forms.
Role type
Bilingual Content Management Specialist
Builds
Customer service knowledge base, digital forms, and internal communication materials for Canadian investors.
Domain
Financial services / Customer support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Content lifecycle management, translation, Adobe Acrobat form creation, Salesforce Knowledge, SEO, project management, stakeholder coordination
Preferred skills
JavaScript for form scripting, financial services domain expertise, website CMS management
Technologies
Adobe Acrobat, Salesforce, Workfront, Microsoft Word, Excel
Responsibilities
Verify and update content in French and English; create and test interactive PDF forms; coordinate content updates across divisions; mentor team members on content processes; manage communication emails and project initiatives.
Seniority
Mid-level, hands-on IC
