Technical Analyst- PEGA CDH
Core
Supports technical aspects of the application product life cycle, translating business needs into detailed requirements, analyzing data for process improvements, and ensuring quality delivery for PEGA CDH capabilities.
Role type
Senior IC Technical Analyst (PEGA CDH)
Builds
Business solutions, requirements documentation, test cases, and corrective action plans for PEGA Customer Decision Hub
Domain
Health Insurance / Healthcare + Application/Platform Support
Required skills
Analytical skills, Problem-solving, Communication skills, Requirements translation, Test case execution, Root cause analysis, Risk identification, Market trend analysis
Preferred skills
Lean/Six Sigma, Health Insurance/Healthcare industry experience, Large scale/omni channel project execution, Member outreach strategy
Technologies
PEGA CDH, ITIL, TOGAF, Six Sigma, PMP
Responsibilities
Collaborate with customers and engineers to capture capability needs and drive quality business solutions; Support requirements testing, defect management, and analysis of results; Ensure compliance with standards and obtain necessary approvals; Communicate with team members, customers, and management regarding project status and requirements; Mentor junior resources and build organizational knowledge.
Seniority
Mid-Senior, hands-on IC