Product Manager - Member Service & Chat Data Products
Core
Define and deliver trusted, reusable data assets spanning customer interactions, communication preferences, service outcomes, and engagement behaviors to improve member experience and optimize service operations.
Role type
Senior Product Manager (Data Products & Member Service)
Builds
Data products and tools for omnichannel engagement platforms
Domain
Healthcare + Data Product Management
Deliverable
production ML models | product features
Required skills
Data product management, strategic roadmap development, backlog ownership, cross-functional collaboration, data governance, regulatory compliance
Preferred skills
Agile process, advanced domain experience in software lifecycle
Technologies
Omnichannel engagement platforms, conversational AI, chat, voice
Responsibilities
Develop holistic product vision and strategy, set and communicate roadmaps and priorities, own the product backlog, represent the product in governance meetings, identify asset improvement opportunities, drive cross-product and cross-customer value
Seniority
Senior, hands-on IC