On-Site Technical Representative (OSTR)
Core
Front-line technical interface embedded in customer manufacturing facilities to maximize tool uptime and resolve real-time equipment anomalies.
Role type
On-site technical representative (electro-mechanical)
Builds
Semiconductor capital equipment production systems
Domain
Semiconductor manufacturing / High-tech industrial equipment
Deliverable
physical/clinical work
Required skills
Electro-mechanical troubleshooting, interpreting electrical schematics and P&IDs, diagnostic software, asset management systems, MS Office, lifting up to 35 lbs, working in cleanrooms
Preferred skills
None stated
Technologies
SAP, diagnostic software
Responsibilities
Perform complex troubleshooting and rework on semiconductor capital equipment (electrical, high-vacuum, fluidics, mechanical, pneumatic, digital control), interpret schematics and drawings to resolve system issues, act as local technical contact for customer operations and engineering, support new product introduction and tool installations, document technical findings and create troubleshooting guides
Seniority
Mid-level, hands-on IC