Application/System Implementation & Support Lead (US Growth)
Core
Deploy, configure, and support enterprise business applications (ERP, CRM, MES) to enable US operational growth and new site development.
Role type
Application/System Implementation & Support Lead
Builds
US growth sites and expanded operational capabilities
Domain
Manufacturing / Supply Chain / Enterprise Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
application implementation, system configuration, troubleshooting, incident resolution, root cause analysis, user training, documentation, system testing, process improvement
Preferred skills
ERP/CRM/MES experience, Automation & Fleet Management experience, project management methodologies
Technologies
ERP, CRM, MES, Mendix
Responsibilities
Plan and deploy new business applications and system upgrades; Configure and customize applications to meet business requirements; Provide technical support and troubleshooting for application issues; Develop user training programs and documentation; Collaborate with cross-functional teams to gather requirements and define solutions; Perform system testing and quality assurance
Seniority
Mid-level, hands-on IC