Service Owner:in Teams Communication Systems
Core
Strategic end-to-end ownership of the Teams Communication Systems service, driving the transformation from on-premises to a cloud-oriented architecture for Enterprise Voice and Unified Communications.
Role type
Senior Service Owner / Strategy & Operations Lead
Builds
Cloud-based collaboration and voice services (Teams Phone/Voice, Teams Rooms) and a standardized, scalable service portfolio for the entire organization.
Domain
Enterprise Communications, Unified Communications (UC), Cloud Migration, Microsoft Teams
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Strategic roadmap planning, cloud architecture design, stakeholder management, provider/carrier management, cost and license model optimization, service governance, KPI definition and monitoring, continuous improvement, 24/7 on-call readiness
Preferred skills
Microsoft certifications (M365/Teams), experience with on-prem to hybrid/cloud transformations, knowledge of compliance and regulatory requirements (GDPR, KRITIS/NIS), experience with tendering and procurement processes
Technologies
Microsoft Teams, Teams Phone/Voice, Teams Rooms, Cloud platforms, Carrier networks
Responsibilities
Define vision and roadmap for the communication service, design target architecture for Enterprise Voice and UC, build a standardized service portfolio, ensure service availability and quality through data-driven monitoring, manage external providers and carriers, translate requirements into decisions and resolve conflicts, maintain stability during transformation
Seniority
Senior, hands-on IC with strategic oversight