Senior Manager, Operations
Core
Provide strategic and operational leadership for large-scale, high-volume scanning and digitization projects, ensuring end-to-end accountability for performance, financial outcomes, and customer satisfaction.
Role type
Senior Manager, Operations (Digital Solutions)
Builds
Scalable digital transformation solutions for Public Sector Undertaking (PSU) customers
Domain
Information management, document digitization, and data centers
Required skills
Strategic operations leadership, P&L management, workforce management (400+), SLA/TAT governance, document scanning workflows, OCR, quality governance, RCA/CAPA methodologies
Preferred skills
MBA in Operations Management, B.Tech in Computer Science or Information Technology
Technologies
Enterprise content systems, optical character recognition (OCR)
Responsibilities
Lead end-to-end operational delivery and workflow optimization for high-volume digitization projects; Manage annual business portfolio of USD 20M+ including P&L, gross profit, and EBITDA; Direct a multi-layered workforce of 400+ employees and partner with senior PSU customer leadership
Seniority
Senior, hands-on IC with strategic leadership