Transformation & Continuous Improvement Specialist
Core
Drive end-to-end operational transformation programs, implement scalable digital and service delivery architectures, and lead the integration of emerging AI and automation technologies to ensure measurable business impact.
Role type
Senior IC transformation & continuous improvement specialist
Builds
Scalable digital service delivery models, AI/automation workflows, and global operational transformation programs
Domain
Records and information management, digital transformation, intelligent document processing (IDP)
Deliverable
production ML models
Required skills
Lean Six Sigma, root cause analysis, change management, stakeholder alignment, risk management (FMEA), strategic transformation, digital service architecture, AI/automation implementation
Preferred skills
Agentic AI, Generative AI, robotics, predictive analytics, SOC/SSAE Type II compliance
Technologies
Agentic AI, Generative AI, Intelligent Document Processing (IDP), robotics, predictive analytics
Responsibilities
Lead end-to-end strategic transformation initiatives from assessment through implementation; Define and execute customer-centric digital service delivery models; Identify and implement high-value operational use cases leveraging AI and robotics; Build collaborative partnerships to execute change management strategies; Strengthen operational controls and compliance frameworks
Seniority
Senior, hands-on IC