Service Delivery Technician (Monday-Friday)(9am-5pm)
Core
Provides physical support for data center equipment including server/network racking, cabling, and hands-on troubleshooting in a critical environment.
Role type
Service Delivery Technician (Data Center Operations)
Builds
Carrier and cloud-neutral data solutions for customers
Domain
Data Centers / Information Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
physical equipment handling, server/network racking, cabling, ticket system monitoring, material handling, shipping/receiving, process adherence, security clearance eligibility
Preferred skills
customer service experience, multi-tasking, organization, prioritization, attention to detail
Technologies
ticketing systems, data center infrastructure
Responsibilities
Perform remote hands support for server/network equipment racking and cabling; monitor service management ticketing system for assigned tasks; proactively identify and resolve issues; manage inbound/outbound shipments and dock space.
Seniority
Entry-level to Junior, hands-on IC
