Server Admin L2 Support
Core
Manage and optimize data center infrastructure, lead Level 2 incident resolution, and mentor a team of technicians to ensure high availability and seamless service delivery.
Role type
Senior Data Center Operations Engineer (L2 Support & Team Lead)
Builds
High-availability data center services for customers
Domain
Data Center Infrastructure & Operations
Required skills
Red Hat Enterprise Linux (RHEL) administration, Nutanix AOS/AHV management, Level 2 incident troubleshooting, Root Cause Analysis (RCA), team leadership, Disaster Recovery (DR) execution, ITIL processes, shell scripting, database performance tuning
Preferred skills
ITIL certification
Technologies
Red Hat Enterprise Linux, Nutanix Acropolis, Apache, VMware, Hyper-V, MySQL, MS-SQL, PostgreSQL, PRTG, Zoho
Responsibilities
Manage and optimize Linux systems and hyperconverged infrastructure; Handle Level 2 technical escalations and perform Root Cause Analysis; Direct and mentor a team of data center technicians; Execute Disaster Recovery drills and monitor compute alerts
Seniority
Senior, hands-on IC with team leadership